Medium [CVE-2026-20314] Cisco Packaged Contact Center Enterprise and Cisco Unified Contact Center Enterprise Server-Side Request Forgery Vulnerability
This medium-severity Cisco advisory covers CVE-2026-20314 affecting Packaged Contact Center Enterprise, Unified Contact Center Enterprise.
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Summary
A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.
This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device.
A successful exploit could allow the attacker to send arbitrary network requests that are sourced from the affected device. To exploit this vulnerability, the attacker must have valid user credentials on the affected device.
Cisco has released software updates that address this vulnerability. There are no workarounds that address this vulnerability.
- Scope: At the time of publication, this vulnerability affected Cisco Packaged CCE and Cisco Unified CCE, regardless of device configuration.
- Earlier than 15.0 — Migrate to a fixed release
- Release 15.0 (first fixed: 15.0(1)ES202607)
Official advisory · high-confidence parse· fetched 2 hours ago·verify at source
- 15.0(1)ES202607
Official advisory · high-confidence parse· fetched 2 hours ago·verify at source
Mitigation checklist
- A vulnerability in Cisco Packaged Contact Center Enterprise (Packaged CCE) and Cisco Unified Contact Center Enterprise (Unified CCE) could allow an authenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.
- There are no workarounds that address this vulnerability.
Official advisory · high-confidence parse· fetched 2 hours ago·verify at source
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