Critical [CVE-2020-2500] Helpdesk: This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service.
This critical-severity QNAP advisory covers CVE-2020-2500; related products: Helpdesk.
Aggregated and source-linked by VulniPulse. Data sources, validation and limitations.
VulniPulse record published Record updated
Android app · Google Play
Monitor future QNAP CVEs from your phone.
Choose a whole vendor or a precise platform, then receive matching security advisories by phone notification, email, or both. Coverage follows 34 official vendor sources and 160+ reviewed platform categories.
Summary
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys.
We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
Affected versions
No affected-version range was extracted from the source record. The vendor advisory is authoritative — check it before change work.
Official advisory · medium-confidence parse· fetched 3 months ago·verify at source
Fixed versions
No fixed release is recorded yet. That does not prove no patch exists — confirm against the vendor advisory.
Official advisory · medium-confidence parse· fetched 3 months ago·verify at source
Mitigation
The source record does not include mitigation steps. That is not a statement that no fix exists — read the vendor advisory below for the authoritative guidance.
Official advisory · medium-confidence parse· fetched 3 months ago·verify at source
Discussion(0)
No comments yet. Share field notes, upgrade gotchas, or questions — verify against the vendor advisory before acting on community advice.
Sign in to join the discussion.